Attention all new clients and existing clients that have not already, we will be asking you to fill out an updated digital client contact information form at (or before) drop-off. Filling out the form in person and our digital services waiver will take just a few minutes but please plan accordingly. Each new dog will also require their own digital form.
At this time we only require proof of rabies vaccinations, we accept both one and three year vaccine certificates, or a certifiable letter from your veterinarian exempting your dog from the vaccine for any reason. Alabama requires that all pets three months of age or older to have been vaccinated for Rabies. Proof of vaccinations may be emailed to firstname.lastname@example.org or a picture of the certification sent via text to (205)910-5773.
For pets younger than three months we recommend they have at least their first set of shots before being groomed.
While we do our best to meet any requested completion times our policy is to serve those who have dropped off their pups for pampering in the order in which they have arrived. If you can not pickup until after a certain time, or need your dog ready by a certain time please make us aware of theses preferences during check-in.
Please take your pet to do it’s “business” before their appointment as they may naturally be nervous in a new/different environment with new people, pets, and smells. We do our best to provide your pet with a safe, clean and comfortable environment while in our care. Conducting “business” before grooming also saves you “rebathing” fees (up to 50% of the normal bath price) associated with having to bathe/blow-dry a pet who has had an accident waiting for parent pick-up.
We do our very best to prevent any "great escapes", but we need your help with this. We ask that all "knotty dogs" be on a leash that is attached to a collar or harness, or brought in crated while in our lobby. Please lock your retractable leash when entering the lobby to prevent the possibility of becoming tangled. Proper puppy attire well help us ensure that no dog has the opportunity to dash out the door, or squabble with another four-legged client.
While making our job a bit messy, a girl in heat is a distraction for most males. To help keep the peace and comfort of our clients; we reserve the right to reschedule your dog's grooming services and have you come back in 2-3 weeks. Those accepted for grooming will not be offered a re-do bath in the event that she goes home messy.
Although we will always take good care of your “knotty dog”, a shorter stay with fewer dogs in the salon makes for a more relaxing environment for everyone. Doing so also helps us, as we prefer to limit our occupancy to make a more pleasant environment for our four-legged clients.
If you would like to extend the stay for your “knotty dog” past the recommended 30-60 minute pick-up window, we would be more than happy to keep them for an additional charge. *The charge is $3-5 an hour per dog. Why? We don’t like to see our four-legged clients cooped up too long waiting for their pet parents and therefore we take time our of our busy grooming schedule to walk, play with, and hydrate your dog which is commonly referred to as “pet sitting” which is not complimentary.
We understand not everyone carries cash around so to make check out and boutique purchases more convenient for you we accept all magstripe and chip enabled cards, as well as contactless payments, checks, and even PayPal!
While we are on the topic of payments, if for any reason we have a returned check. You will be contact immediately to secure proper payment of services rendered. If the account balance is not settled within seven (7) business days you will be responsible for the balanced owed in addition to any bank fees Knotty Dog incurred.
To ensure that your knotty dog is always looking his best we encourage everyone to make their next appointment at pick-up. Doing so not only keeps your dog primped and pampered, but also ensures you can get the most desirable and convenient date for you. We are continually growing and accepting clientele so space is limited especially for our larger dogs and weekend services.
We sincerely thank you in advance for understanding our professional policies. Your patience and cooperation ensures our ability to provide you and your pets with the high standards of professionalism and customer service you have come to expect from us.
Knotty Dog Staff Members
Broken Appointment Policy
Updated on August 22, 2018:
A "broken appointment fee" of up to ten dollars ($10.00) per pet will apply to accounts as deemed necessary for appointments not canceled within one business day prior to the scheduled appointment. Accounts that are delinquent must pay any fees owed before another appointment can be made; this may be done over the phone, in person, or invoiced through email. (Please note that any cancellations made after 10am for the following business day will not be deemed acceptable, and may be subject to the charges mentioned above.)
Clients who cancel last minute or do not show up to three appointments, consecutive or otherwise, will be asked to prepay for all future appointments. Prepayment of services is non-refundable and non-transferable.
Late Drop-Off / Walk-In Policy
Pets dropped off after 10am on weekdays and after 9:30am on Saturday, as well as pets with "same day appointments" may be subjected to a convenience fee of up to fifteen dollars ($15.00). Accepting late drop-offs is at the groomer’s discretion. This will not include any clients on a waiting list for a specific date if we are able to accommodate them.
No Refund Policy
We do NOT offer refunds on any grooming services.
If you are, however, dissatisfied with the outcome of your pet's groom due to; miscommunication with the groomer, too little or too excessive length removed from pets coat, or overall appearance of pet in general, you can notify us with in seven (7) days and we will arrange to have to the service redone at your convenience and at no additional cost to you.
Holiday & Saturday Pricing
Beginning September 1st, 2019: An additional fee of up to ten dollars ($10.00) per dog may be added to grooming services scheduled on Saturdays and holidays*. Broken appointment fees will also now be doubled (up to $20.00 per dog) on Saturdays and holidays.
*Holidays include recognized government and calendar holidays and up to one work week prior to Thanksgiving and Christmas.
Below is a list on planned holidays, including extended hours scheduling and limitations.